Privacy policy
This policy describes how Marisol Lane collects, uses, and protects the personal information of customers who visit or place an order on marisollane.com.
Information we collect
When you browse our site or place an order, we may collect information such as your name, shipping and billing address, email address, phone number, and order history. Payment details are collected and processed by our payment providers, as described below.
How we use your information
We use this information to process and fulfill your orders, communicate with you about your purchase, respond to customer support requests, and improve our website and product offering.
Payment information
Payments are processed through certified third-party payment providers. Marisol Lane does not store complete card numbers on its own systems.
Cookies and similar technologies
Our site uses cookies and similar technologies to keep the shopping cart working correctly, remember your preferences, and understand how the site is used. This includes analytics and advertising cookies from third-party providers such as Google (Google Ads, Google Analytics) and, where used, Meta (Facebook/Instagram), which help us measure the performance of our marketing and show relevant ads. Non-essential cookies are only set after you give your consent through the cookie banner shown when you first visit our site. You can change or withdraw your consent at any time using the cookie settings link, and you can also control cookies through your browser settings.
Sharing your information
We share information with service providers who support our business, such as payment processors, shipping carriers, and IT service providers. These providers are only permitted to use your information to perform services on our behalf.
International data processing
Marisol Lane is operated from Germany and serves customers in the United States. Depending on your state of residence, applicable US state privacy law may apply to the processing of your information. Because the business is based in Germany, the EU General Data Protection Regulation (GDPR) may also be relevant to how your data is handled.
Your rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain uses of it. To exercise any of these rights, contact us using the details below.
Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any applicable legal or accounting requirements.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Customer Support
Store Name: Marisol Lane
Business Address: Im Untertal 4, 79215 Elzach, Germany
Warehouse Address: 116 W 26th St, Wilmington, DE 19802, USA
Email: info@marisollane.com
Tel.: +13025562435
Contact Form: Contact
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00)
We respond within 24 hours on business days. Messages received over the weekend are answered on the next business day.